Driving 81% growth in new customers for a highly seasonal and competitive business

NE x 1-800-FLOWERS

Case Study - 1-800-FLOWERS

The Challenge

Acquire new customers

With so much riding on each holiday, factors like spiking CPCs can have a seismic effect on the business’ profitability during a critical sales push. 1-800-FLOWERS enlisted New Engen to help drive year over-year-growth in new customers.


What we achieved

Results 1-800-FLOWERS Exact Match Impression Share
Results 1-800-FLOWERS Mobile Revenue
Results 1-800-FLOWERS New Customers

Our approach

Building for scale

Leading up to Mother’s Day, we created over 2,000 geo-targeted campaigns to give our team the ability to optimize marketing budgets as precisely as possible. Taking a hybrid approach to bidding, utilizing automated overnight bids in conjunction with targeted intra-day bid changes, we responded to real-time shifts in efficiency at the city level. A close partnership and tight communication plan allowed us to escalate decision points to client leadership quickly so no time was lost.

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